Phone: 01 277 8899
E-mail: service@jumia.com.ng
Mailing addy: 15, Wole Olateju Street, Lekki Phase 1, Lagos State, Nigeria.
Website: http://www.jumia.com.ng/
Review provided by Sandra G
My friend was celebrating her 18th birthday on the 31st of December and her mother graciously gave her 10k to get a dress. As normal, we were about to go to a store around to get something for her to wear, when her mother suggested we shop online. Our mentality: online shopping is for RICH people. Anyway, we looked up shopping sites online and found out about JUMIA... " Nigeria's number one online store". They informed us that we had to pay 500 naira for delivery, which is okay. It beats telling us free delivery and asking us to pay later.
She ordered the gown a week before her birthday. They assured her that she would get the dress by 10am on her birthday. Birthday Morning: she decided to just wear her everyday jeans and top, waiting for the dress.
10am. No dress
2pm. No dress
4pm. No dress
6pm. She gave up.
Since it's online shopping, we didn't know who to complain to, but we called the customer service number and they said there was nothing they could do. Luckily for her, she selected the "pay on delivery" option. She got the gown 5 days later. No apology, nothing. Just a blank stare from the delivery man and "where is the money ?"
Oh well, the dress is beautiful. That's all that matters. :D