Dear GTB Management,
Here are a couple of suggestions for you: Train your staff accordingly!! I'm sure you know who your top performers are; put those people in front of your customers. As for those with bad attitudes -either don't have them on your staff at all or put them in the back office where they don't have to interact with innocent customers like me! Also, try and resolve issues before they escalate. This experience has left a very bitter taste in my mouth and I honestly won't be recommending you guys to friends and family....
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